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      If you have ordered a Mac Ride, and subsequently discover that it is not compatible with your bike, or you wish to return it for any other reason, ride easy, we offer returns within 21 days of the delivery date. Please see the return policy below.

      POLICY

      1. You can return the seat within 3 weeks of the seat's arrival. Your items must be in their original packaging, as new.

      2. Once we receive your return, we'll issue you your refund in five business days.

      3. You'll receive an email confirmation once the return process is complete.

      4. We do not refund for the original cost of shipping, nor the return shipping. All refunds will be exclusive of import fees.

      RETURNS FROM CANADA

      For Mac Ride returns, please email info@mac-ride.com so we can email you a Canada Post return shipping label. You need to print the label, affix it to your original Mac Ride box, and bring to a Canada Post outlet for drop off.

      For smaller items (adapters, gloves, socks etc), our return address is below. These items can be packed flat and be shipped back letter mail:

      Ride More Innovations, c/o Ashley Howard
      2724 Dewdney Ave
      Victoria BC
      V8R 3M4 Canada

      CONTACT

      Please reach out to us at info@mac-ride.com with any questions or comments! We are happy to help you with your return.