1. LAST CHECK BEFORE YOU ORDER
Two mounting bracket spacers are provided with each Mac Ride seat. The spacers are for threadless steerer tubes that are 1 1/8" only. Each spacer replaces an existing 10mm spacer(s). Check your bike before your order, especially if you have a short stem. And especially if you need a quill stem adapter. It's important to know the difference between a 7/8" and a 1" adapter requirement.
*We have recently seen that some newer bikes have a larger seatpost. If you have a bike with a new larger seat post (at a max diameter of 34.9mm), please read the fix, here, to make sure you are happy before proceeding with your order.
** We do not have an adapter for 1.5" steerer tubes sometimes used in Cannondale Leftys.
2. SHIPPING- CANADA
Shipping is sometimes a bit slower than normal due to Covid-19, although it seems more and more on target each week. The Express Post service is still faster, but the delivery timelines are not being guaranteed and delays can also be expected.
Canadian customers, we ship within 24 hours of your order via Canada Post. Considering weekends, the last pick up is 12pm on Friday; the next ship time is 12pm Monday.
Shipping does not happen on national holidays.
If you want to sign for your Mac Ride (rather than it being left on the porch), you need to choose the more expensive/next level up for postal service.
With the more basic tracked service, Expedited Parcel, these are not signed for. We are responsible for getting your parcel to your door, but not for any unfortunate theft or the like thereafter.
3. DELIVERY TIME FRAMES
Unless you have paid extra for an Express/Guaranteed service, all delivery time frames are estimated. We cannot guarantee delivery due to unforeseen circumstances, including national holidays, and Covid (during Covid, Canada Post is not guaranteeing any of its services). It is usually much quicker, but please allow up to 10 business days from the time you receive your shipping notification for your Mac Ride to arrive. Additional time may be necessary for rural addresses.
4. FREIGHT & HANDLING CHARGES:
Shipping costs usually range from $8-22 CAD for Expedited Shipping per seat and $12-27 CAD for Xpress Shipping.
For each additional Mac Ride on the same order to the same address, there is a drop in the shipping fee. Why not team up with a friend to order two seats to the same address?
5. PAYMENT METHODS
We accept Visa and MasterCard. If necessary, we can arrange payment via PayPal (send an email to firstname.lastname@example.org). Your account will be charged at the time your order is placed. You cannot pay for an order using two separate payment methods.
6. OUT OF STOCK/BACK ORDER
If Mac Ride is out of stock, you are still charged at the point of purchase. We will ship your order to you as soon as it becomes available.